Order
Once you’ve placed your order, you will receive an email from our team, containing your order number. You will then receive a confirmation email and SMS once your order is confirmed and ready to be processed. If you do not receive any emails, please check your spam folder or contact our customer support.
Yes. Even if we don’t carry a particular medicinal product, you can type it into the search bar and our product catalogue will show you all available substitutes.
Definitely! You can make changes to your order until you receive a confirmation email for that order. You will not be able to edit your order after your order has been confirmed.
Payments
You can pay for your order in one of the following ways:
• Cash on Delivery
• Debit Card / Credit Card (online payment)
• Bank Transfer
Yes! We offer discounts on payments made using HBL, Meezan Bank and Bank Alfalah debit/credit cards.
HBL:
20% discount on medicinal products and 15% discount on non-medicinal products
Meezan Bank:
20% discount on all purchases on Friday only (up to PKR 500 per order) and maximum offer limit is 2.
Bank Alfalah:
20% discount on all medicines sitewide. (up to PKR 1500 per order)
Faysal Bank:
Upto 25% off on Faysal Bank and Faysal Islami Noor Cards
Habib Metropolitan Bank:
One transaction per card per day is allowed
25% off or Rs. 2000/- whichever is lower on Visa Platinum Debit Cards.
20% off or Rs. 1500/- whichever is lower on Visa Gold Debit Cards.
20% off or Rs. 1500/- whichever is lower on Visa Premium Debit Cards.
Applicable card BIN numbers :
Platinum Visa Card – 437455 – Black Colour
Gold Visa Card – 437453 – Gold Colour
Premium Visa Card – 437452 – Green Colour
After you proceed to checkout and complete your shipping information, you will be asked to enter your payment details. Enter the first 6 digits of your debit/credit card. If a discount applies on your card debit/credit card, our system will recognize it and automatically discount your order accordingly.
Products/Stock
All our products are procured directly from certified manufacturers who ensure compliance with legal and quality standards to avoid infiltration of counterfeit items.
Deliveries
Yes, you can have your parcel delivered to an address different from your billing information.
When you place your order, you will be asked for your permanent address and your mailing address. Your order will be delivered to the mailing address.
If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field.
While our team works tirelessly to ensure your orders are delivered on time, in case of prolonged delay, please contact our team for assistance. To resolve the issue as soon as possible, please ensure you have your 15-digit order number ready for our support team.
Refund/Return
• All refunds are processed according to the mode of payment while placing the order.
• All refunds timeframe will be marked from the day of request.
Reversal of a payment usually occurs within 15 working days, and in some cases, might exceed the given timeframe. The process involves intimation and verification of the payment at every step of a standard online transaction.
The reversal details are confidential and are subject to the trust between the merchant and the customer. Once, we forward the refund request, please bear in mind that the process is complicated and requires the aforementioned timeframe.